Terms of service
Last updated: September 3, 2026
By accessing or using this website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.
Use of Our Website
You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website. You may not use our website to attempt to gain unauthorized access to our systems, collect information from other users, or engage in fraudulent or abusive activity.
Products & Orders
We make every effort to provide accurate product descriptions, images, pricing, and availability. However, we do not guarantee that all information on the website will always be complete, accurate, or current. We reserve the right to correct errors, update information, change prices, or modify product availability at any time.
Placing an order does not guarantee that the order will be accepted. We reserve the right to refuse or cancel an order when necessary, including in cases of suspected fraud, pricing errors, inventory issues, or other circumstances that may prevent us from fulfilling the order.
Payments
You agree to provide accurate and complete billing and payment information when placing an order. By submitting an order, you authorize us or our payment processors to charge the payment method provided for the total amount of your purchase, including applicable taxes and shipping charges.
Shipping & Delivery
We will make reasonable efforts to process and ship orders within the timeframe stated on our website. Delivery times may vary depending on the shipping method, destination, carrier delays, weather, or other circumstances outside our control. Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.
Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy. By purchasing from our website, you agree to the terms and conditions outlined in that policy.
Product Use
Our products are intended to be used only as described on our website and in the accompanying instructions. You are responsible for using the product appropriately and following all provided instructions and safety recommendations.
Our products are not intended to replace professional veterinary care. If your cat has a medical condition or you have concerns about her health, consult your veterinarian regarding appropriate treatment and care.
Intellectual Property
All content on this website, including text, photographs, graphics, logos, product images, designs, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use our content without our prior written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability relating to any purchase will not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, or legal requirements. Any updated terms will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.